These Terms & Conditions ("Terms") govern every quotation, purchase order, and service engagement between Orbit Commerce & Sourcing Sdn. Bhd. ("Orbit", "we", "us", "our") and any company, organization or individual that engages us ("Client", "you"). By issuing a purchase order, paying a deposit, or otherwise instructing us to proceed with an order, you accept these Terms in full.
Orbit Commerce & Sourcing Sdn. Bhd. is a company registered in Malaysia under Registration No. 202601026455 (1688551-W), with its registered address at Lot 2F-33-35B, Level 2, IOI Mall Damansara, No. 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor, Malaysia. Our registered business nature covers ecommerce, online retail, wholesale, sourcing and procurement of general merchandise, lifestyle goods and corporate gifts, together with China sourcing, warehousing, packing, fulfilment, marketplace operation and dropshipping support.
We supply corporate gifts, drinkware, bags and apparel, electronic accessories, packaging materials, printed products and household goods, either from warehoused stock or direct-factory sourced through our supplier network in China. We also provide sourcing briefs and sample approval, private-label coordination, freight, customs and warehousing, and marketplace operation and dropshipping fulfilment services. The specific scope for any engagement is defined in the written quotation or proposal accepted by the Client, and these Terms apply in addition to, not instead of, the terms set out in that document.
Quotations issued by Orbit are valid for 14 calendar days from the date of issue unless otherwise stated, after which prices may be revised to reflect changes in supplier cost, freight or currency exchange rates. A quotation is not a confirmed order. An order is confirmed only when the Client has (a) issued a written purchase order or accepted the quotation in writing, and (b) paid any deposit required under Clause 4. A typical minimum order quantity of 100 units per case applies across most categories and will be stated in the quotation; orders below the stated minimum may be subject to a small-order surcharge.
All prices are quoted in Malaysian Ringgit (MYR) unless otherwise agreed in writing, reflect factory-direct landed cost, and exclude shipping, customs duties and applicable taxes unless expressly stated as inclusive. For sourced, private-label or case/container-volume orders, we require a non-refundable deposit of 50% of the order value before production begins, with the balance due prior to dispatch or upon delivery, as agreed in the quotation. For items already held in our Petaling Jaya warehouse, full payment may be required at the point of order. Accepted payment methods include bank transfer and such other methods as we may notify from time to time. Production will not commence, and dispatch will not proceed, until the applicable payment has cleared into our account.
Where an order involves direct-factory sourcing or private-label production, we will ship a physical sample for the Client's approval, together with a landed-cost quote, before any case or container order is committed. Orbit is not liable for faults present in and approved on the sample by the Client. Changes requested after sample approval may incur additional charges and extend the lead time. Sourcing, sampling and private-label setup charges quoted separately are non-refundable once incurred, as they represent real costs paid to our factory partners regardless of the final order outcome.
Lead times stated in a quotation are estimates based on standard sourcing, production and shipping conditions and begin from the date of sample approval and deposit receipt, not from the date of order enquiry. Actual lead times may vary due to order complexity, factory availability, customs clearance for imported goods, or events outside our reasonable control (see Clause 10, Force Majeure). We will notify the Client promptly of any material delay. Our full shipping arrangements, including costs, coverage and responsibility for customs duties on international orders, are set out separately in our Shipping Policy.
The Client warrants that it owns, or holds a valid licence to use, any logo, trademark or private-label design it submits for reproduction, and indemnifies Orbit against any claim arising from our use of Client-supplied artwork as instructed. Concept designs or private-label adaptations created by Orbit specifically for an order remain Orbit's intellectual property unless full ownership is separately negotiated and paid for in writing. We may photograph finished, non-confidential orders for our own portfolio and marketing use, unless the Client requests otherwise in writing at the time of order.
To the fullest extent permitted by Malaysian law, Orbit's total liability arising out of or in connection with any order, whether in contract, tort or otherwise, is limited to the total value paid by the Client for that order. We are not liable for indirect, consequential or special losses, including loss of profit or business opportunity, even where advised such losses were possible. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, where such limitation is not permitted by law.
Cancellation requests must be made in writing. Orders may be cancelled without charge only before production has commenced and before any deposit has been applied to factory or freight costs. Once production has begun, cancellation is subject to the deductions and conditions set out in our Refund & Return Policy. Requests to change quantity, specification or private-label details after order confirmation will be treated as a new quotation where the change materially affects cost or lead time.
Orbit is not liable for any failure or delay caused by events beyond our reasonable control, including natural disaster, port congestion, factory closure, government restrictions, strikes, or shortages of materials or shipping capacity. Affected timelines will be extended by a period reasonably necessary to address the disruption, and we will keep the Client informed of material developments.
Each party agrees to keep confidential any pricing, specifications, business plans, marketplace sales data or other non-public information disclosed by the other party in connection with an order, and to use such information solely for the purpose of fulfilling that order, except where disclosure is required by law or by a relevant regulatory authority.
These Terms are governed by the laws of Malaysia. Both parties submit to the exclusive jurisdiction of the courts of Selangor, Malaysia, for any dispute arising out of or in connection with these Terms or any order placed with Orbit, without prejudice to either party's right to seek interim relief in any jurisdiction where necessary to protect its interests.
We may update these Terms from time to time to reflect changes in our services, supplier arrangements or legal requirements. The version published on this page at the time an order is confirmed applies to that order. We encourage Clients to review this page periodically.
Questions about these Terms can be sent to orbitcommerce.sourcing@gmail.com or by phone at +6011-1200 6916. Our registered address is Lot 2F-33-35B, Level 2, IOI Mall Damansara, No. 2A, Persiaran Surian, Tropicana Indah, 47810 Petaling Jaya, Selangor, Malaysia.